API Governance & Monitoring

Book a Strategy Call

One of the World’s Largest Bank Modernizes Enterprise API Governance & Monitoring

Developers & Engineers

0 K+

Unified on one API intake process

Environments Governed

End-to-end: Dev, QA, UAT, Prod

Personas Aligned

Aligned to one governed workflow

Case Study Overview

INDUSTRY

Banking & Financial Services

LOCATION

Global (US, EMEA, APAC)

COMPANY SIZE

300,000+ Employees

SOLUTION

ENGAGEMENT

ServiceNow Center of Excellence POD with Development Support

A Standardizing API Governance at Enterprise Scale

Customer partnered with Mission AI Consulting to replace fragmented, manual API onboarding with a governed, self-service ServiceNow workflow spanning three global regions and ensuing there is 100% accountability and audit trails for any inbound and outbound API’s enterprise wide within the ServiceNow platform.

Manual API Onboarding Had Outgrown Global Scale

A Unified, Self-Service API Governance Platform

Mission AI Consulting Designed and implemented a ServiceNow-based API governance framework built on Enterprise Architecture, Digital Portfolio Management, and API Insights. A self-service portal now drives Create, Update, and Access requests through a signle Digital Interface data model, with structured artifact upload and a defined ARB tollgate governing Permit-to-Initiate, Build, and Deploy approvals. Gateway configuration and API registration are now automated across Dev, QA, UAT, and Prod, eliminating manual drift, while a unified API Insights Workpace gives SRE and support teams real-time visibility into throttling, error rates, and missing metadata. Customer now has governed, repeatable foundation to extend self-service governance further.

Self-service requests replace manual emails and multiple entry points with one automated experience

Full audit trail from Permit-to-Initiate through Deploy, every environment.